Vayzora — Return & Refund Policy

Effective Date: September 10, 2026

At Vayzora, we want every order to arrive safely and in excellent condition. If there is an issue with your order, our return and refund policy is designed to make the process simple and clear.

1. 14-Day Return Policy

You may request a return within 14 days of receiving your order.

To be eligible for a return:

• The product must be unused and in its original condition.
• The product must be returned with its original packaging, accessories, and included items.
• The product must not show signs of misuse, accidental damage, or improper handling.

2. Damaged After Delivery

Vayzora carefully checks and prepares products before dispatch.

If the product was sent in good condition by Vayzora but becomes damaged after delivery due to accidental damage, misuse, improper handling, or incorrect use, the product will not be eligible for return or refund.

Customers should inspect their order promptly after delivery and contact us if the product appears damaged upon arrival.

3. Damaged or Incorrect Product on Arrival

If you receive:

• A damaged product
• A defective product
• The wrong product
• A product missing essential parts

please contact Vayzora as soon as possible with your order number and clear photos/videos of the product and packaging so we can review the issue.

4. Refund Processing

Once your return is approved and the returned product has been received and inspected, your refund will be processed within 7 days.

The time required for the refund to appear in your bank account or payment method may vary depending on your payment provider or financial institution.

5. Non-Returnable Products

Certain products may not be eligible for return due to hygiene, safety, or other applicable restrictions. These products will be clearly identified where applicable.

6. Return Shipping

If the return is due to a wrong, defective, or damaged-on-arrival product, Vayzora will review the case and determine the appropriate return-shipping arrangement.

For returns due to a change of mind or other reasons not caused by Vayzora, return shipping costs may be the customer's responsibility.

7. How to Request a Return

To request a return, please contact Vayzora Customer Support with:

• Order number
• Reason for return
• Clear photos/videos of the product
• Photos of the packaging, where relevant

Our team will review your request and provide the next steps.

Important: This policy is subject to applicable consumer-protection laws in the country where the order is delivered. Where local law provides mandatory rights that differ from this policy, those legal rights will apply.